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What are the advantages of paying with PayPal?

· Payment is traceable. You can trace the status of your payment using PayPal account

· Payment does not require you to use your credit card online (you can transfer directly from your bank account). eBioChem doesn’t see your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.

· PayPal offers PayPal Buyer Protection on qualifying items – up to $1,000 in free coverage. Additional limited protection is offered through PayPal’s Money Back Guarantee.

Whether the suppliers in EBC are credible?

All suppliers in EBC were verified and have legal business certificate. Also, We had all suppliers credit checked and all meet the qualification without bad records. We even doubt checked their product lines to meet our strict quality requirement. What's more, should you occationally have quality problem, EBC will help you deal with exchange or return issue from the supplier throughout the whole process.

How do I confirm my payment has been received?

If you choose to use online payment, i.e., PayPal. Normally the payment system will send you a message to let you know if the payment has gone through.

Also, if the payment has been received by EBC, we will send an automatic message to your email box to inform you within one working day. You can also visit ebiochem website and login to your account to check the order status in My eBioChem. If they payment has been receive, it will show “Awaiting Shipment”.

What is PayPal?

PayPal is a safer, simpler way to send and receive money online. It enables you to send payments quickly and securely online using a credit card or bank account. When you select PayPal as the payment method, you will be linked to the PayPal site where you can send your payment.

How do I make a payment?

There are many payment methods available on EBC which are in two groups:

Online payment:

Paypal: Paypal is a faster and safer way to send money, make an online payment, receive money or set up a merchant account. Also, paypal is a popular payment system for international transaction. We strongly recommand that if the money is under US$ 5000, please choose paypal and send payment to EBC business account: services@ebiochem.com

Alipey: Alipay is the most popular domestic payment method in China. So Alipay will be your ideal choice if you have RMB account. EBC payment account:  services@ebiochem.com

Offline payment:

Western Union: Western Union is a leading provider with 150 years history for global money transfer servicesIt has the largest and most advanced world's electronic transfer financial network and agent network.

The Western Union payment account:

Telegraphic/Transfer (100% TT):  Telegraphic/Transfer, often abbreviated as TT, is an electronic means of transferring funds overseas. A transfer fee is collected while sending money. It's base on the remitter taking the local currency to the local bank in order to get fixed exchange rate, and stating the name and address of the payee. Then the remitting bank will transfer via telegraph to the receiving bank’s branch or agent to let the payee get money.

The EBC payment account:

When your order has been confirmed and payment has been made to the EBC account by 100%TT, EBC will inform the supplier to deliver the items(s).

What are the delivery method options?

EBC supports multiple shipping methods including DHL, EMS, UPS, FedEx and TNT. Please choose the method that best fit your time and destination requirement.

How do I place an order?

First, please add the products to your shopping cart, kindly inform you that our shopping cart  can hold as many products as your want. Then you need enter personal detail such as payment method and shipping address to generate the order.

If all products in your shopping care are in stock, you can use online payment directly after order is generated. Otherwise, you have to wait until the EBC confirm the order availabilty. If all items are in stock, you can go on with payment.

What should I do if I couldn't find the items I want on the website?

If you can't find the items you want by using keyword search within a certain category, try another product category. As the range of biomedical products is pretty big, but many products belongs to multiple categories.

If you can't find the items you want on our website by using categories search, try products name, CAS number for the related products. If the general search can't meet your requirements, try our advanced search.

If you are still not able to find the items you want after the above try, please send your inquiry to support-team@ebiochem.com, we will do our best to help you find it.

How to buy products?

Find items wanted

Add to cart

Fill in Shipping Address and Billing Address

Choose transportation method

Create Order

Pay online or offline

EBC will inform the supplier to deliver goods when the payment has been done successfully.

Please kindly lease your comments after you receive the goods

EBC pays to the supplier

Case closed

What's eBioChem.com?

eBioChem.com (EBC) is a leading international B2B e-Commerce platform in the biochemical field. Our products include extracts, intermediates, essential oils, daily- chemicals and laboratory equipments, etc. EBC also offers a quick-and-easy online payment system in addition to a dedicated and knowledgeable customer service team for our clients. Our tried and tested Trust Marketing and Escrow payment system guarantees a safe and secure purchasing environment. Kindly inform you that EBC is a effective online e-commerce platform which are supported by a number of excellent and credible biochemical suppliers. All suppliers in EBC are verified quality manufacturers. In the EBC platform, the international buyer can get the products with high quality and satisfactory price from many suppliers.

The EBC Platform offers a quick-and-secure trading process with effective supplier's service. You can purchase the biochemical products from EBC via the online payment, if the products are in stock. Meanwhile, EBC offers ESCROW security service to ensure that the products will reach your hands before the supplier receives the payment. On the other hand, the professional supply chain team of EBC can give you professional and effective help to deal with all supply chain problems.

EBC also offers customized chemical service. If you need rare products that the market supply cannot meet your requirement, it’s very likely that EBC can help you out. As you can see, there are so many cooperative partners in EBC, including many famous Institutes and manufacturers of China. We are confident to provide the best and satisfactory comprehensive Custom Service for you!

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