When you order a large quantity of items, the transportation cost could be very expensive if you choose the conventional express. We suggest that you choose the delivery by sea method, which is relatively slower but could be much cheaper.

The tracking information normally appears 1-2 days after shippment. If you don't receive or see the tracking number for more than two weeks after payment, or the supplier never responded to your email, you can ask customer service to cancel the order for you without risk.

When an order has been shipped, the order will be moved into folder “shipped” in your EBC account. You can click the order number to find the tracking information. Also, EBC will send you a notification email after the shipment. You can track the item status online with the tracking number provided by the supplier.

Please be careful when choose the shipping address when you place the order. If the order have been generated. You can follow these steps to change the shipping address under the circumstance that the supplier hasn't sent out your order:

1) Sign in and go to MyEbiochem.

      2) Select the corresponding order that you wish to change the shipping address from either “Awaiting Payment” or “Shipped" depending on the order status.

      3) Click the Commuication tag to send message to the supplier.

      4) Please input the delivery address that you wish change to and click the “Send message to the supplier”

      Alternatively, you can send information including your order number to support-team@ebiochem.com  directly, our stuff will help you to get in touch with the supplier for address change. 

Once you have placed an order, normally, the shipping method cannot be changed. But you can always send us or the supplier a message to ask, we will do our best to work out the way you want.

If your order has problem to be released from China Customs, you need provide us the authorized letter from the Customs stating why they hold it to apply for fully refund.

Well, it is possible. We strongly suggest that you ask the supplier in advance to split your order into several smaller packages, and send the shipment on different days to avoid possible holding.

If the items are detained by local Customs, the buyer is responsible for the clearance of the detained items.

It is the buyer's responsibility for any Custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s trading policy.

The shipping cost depends on the shipping method and destination. For example, the shipping cost could be ten dollars difference between UPS ground and FedEx regular even to the same destination. We suggest you to choose one that best meets your demands on price and delivery time.

On each main product page, you can click “Calculate shipping costs” , input the item’s quantity and the destination country to see the total shipping cost.

If you are interested in combining orders into one shipment and you have purchased all items from the same supplier, click “Ask Supplier Questions” to inquire about available shipping options.

When seller ships the order, a tracking number will be provided. You can track your order on carrier's website.

Please keep in mind that it may take 48 to 72 hours for the tracking information to be updated by the Carrier. If you don't get the tracking information three days after your payment, please contact your seller for information.