Normally, your payment will be confirmed within 4 business days after you made the payment. The order status will be “Pending Payment” after your payment.
When the payment has been received by EBC, we will send an automatic message to inform you. You can also visit ebiochem website and login to your MyEbiochem to check the order status. If we do receive your payment, the order status will show “awaiting shippment”.
The online payment method is unavailable for some shipping address as some carrier may not reach that place.
The other possibility is that your order need the supplier's confirmation whether the products are in stock as well as confirm the freight.
In such case, the seller is very likely a scammer. We suggest that you never pay directly to seller without EBC's official consent. Any payment not through EBC will not be protected by EBC’s Escrow Payment System. EBC is not responsible for any lost or issues which may arise between you and the seller.
For offline payment such as Western Union or bank transfer, the buyer is responsible for fees charged by bank or post office for the remittance operation.
Our Western Union Account:
First Name: Liying
Last Name: Zhang
ID NO:610113196812032146
when you choose to pay via Western Union, please follow the steps as below:
· Place an order and choose Western Union as your payment method.
· Double check the payment information for your order.
· Print or write down the payment information, and make the payment in any of your local post offices.
*Note: 1. System will identify your billing address and assign you the corresponding payment address and payment reference number.
2. Do remember to write down the order number on the remit sheet, so as to ensure EBC will receive your payment promptly. Make sure the order number is correct as we need to confirm your payment with it.
3. Please write down the correct payment address, or your payment will be delayed or even fail to be received by EBC.
When you choose to pay via offline Bank Transfer, please follow the steps as below:
· Place an order and choose Bank Transfer as your payment method
· Double check the payment information for your order
· Print or write down the payment information, and make the payment in any of your local banks.
*Note: 1. The system will identify your billing address and assign you the corresponding payment information (such as beneficiary, bank name, payment reference number, etc.).
2. Please remember to write down the order number on the bank sheet to ensure EBC will receive your payment promptly. Make sure the order number is correct as we need trace your payment with it.
3. Make sure to include correct payment information when making payment.
Here is the Offline Payment information:
Telegraphic/Transfer payment account:
A/C NO. 001-393685-055
PAYEE’S NAME: RICHEM INTERNATIONAL ENTERPRISE CO., LIMITED
PAYEE’S BANK: HSBC BANK (CHINA) COMPANY LIMITED SHANGHAI BRANCH
SWIFT: HSBCCNSH
It's important to give clear indication of your order number.
Two offline payment methods are available:
1. Bank Transfer
2. Western Union
Tips: To avoid high transfer charges, kindly advise you select the offline payment if your payment is above USD 5,000.
Payments by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble making a payment via credit card, you may contact your card-issuing bank or PayPal directly.
The following reasons account for most cases of credit card payment failure:
A. The number of credit cards on your account is above the limit – the max number of credit cards you can use for payment on EBC is two. If you exceed the limit, your payment may fail.
B. The amount of payment exceeds credit limit – the max daily spending on EBC for a single credit card is USD 5000.
C. The billing address is inconsistent with your credit card address.
D. Different users are found to have used the same credit card.
E. Your credit card may not support online transactions.
F. Your credit card may not support 3D security verification.
·Payment is traceable. You can trace the status of your payment using PayPal account
·Payment does not require you to use your credit card online (you can transfer directly from your bank account). EBC doesn’t see your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.
·PayPal offers PayPal Buyer Protection on qualifying items – up to $5,000 in free coverage. Additional limited protection is offered through PayPal’s Money Back Guarantee.
PayPal is a safer, simpler way to send and receive money online. It enables you to send payments quickly and securely online using a credit card or bank account. When you select PayPal as the payment method, you will be linked to the PayPal site where you can send your payment.
There are many payment methods available on EBC such as PayPal, Alipay，credit cards, and offline payments (bank transfers or Western Union). You can choose one method that is the most convenient for you.
Online Payment:
Paypal: services@ebiochem.com
Alipay: ebcadmin@ebiochem.com
Here is the Offline Payment information:
Telegraphic/Transfer payment account:
A/C NO. 001-393685-055
PAYEE’S NAME: RICHEM INTERNATIONAL ENTERPRISE CO., LIMITED
PAYEE’S BANK: HSBC BANK (CHINA) COMPANY LIMITED SHANGHAI BRANCH
SWIFT: HSBCCNSH
It's important to give clear indication of your order number.
